Our focus is on efficiency and customer satisfaction.
To do a job straight away - while you wait - requires us to interrupt or delay work on another customer's order and can seriously disrupt our work schedule. Our customers rely on us to meet their deadlines, and we give full priority to customers who have ordered ahead of time.
All jobs take time - even small ones - and we do not like to rush.
Every precaution is taken to avoid mistakes. With certain jobs we need to slow down and take the time to see, think, and do things carefully and with consideration to the task.
By avoiding on-the-spot jobs we seek to minimise the risk of mistakes made due to rushing through "unexpected" orders. We would rather you not face the disappointment and possible cost of permanently damaging your valuables.
What CAN we do on-the-spot?
If you need to purchase trophies but can leave engraving for another time, then just come into the store, or give us a call, and in most cases we should be able to help straight away.
If you absolutely can't wait...
When you simply must have your item engraved on the same day there will be a surcharge payable for the rush-service (if we can fit you in). We will not accept any same-day engraving jobs during our busiest times. To avoid inconvenience please call first.
Certain types of engraving cannot be hurried, so please understand if we decline. We will discuss this with you and provide a cost estimate when you call. Contact Us
Thanks for understanding!
More on engraving...
See this page for more information on engraving.